Refund policy

At OneCarts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

1. You received a damaged, defective, or incorrect item.
2. The product is unused, unworn, and in its original packaging with all accessories and tags.

Returns may not be accepted for:

1. Used or damaged products caused after delivery.
2. Personal care or beauty products that have been opened or used.
3. Customized or personalized products.
4. Products marked as non-returnable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.

Refund Process

After your return is received and inspected, eligible refunds will be processed to your original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the return is due to our error or a damaged/incorrect product.

Order Cancellation

Orders can only be cancelled before they are processed for shipment. Once an order has been dispatched, it cannot be cancelled.